Work at Home Technical Support Representatives

Here’s a great home-based job for someone with a technical support background:

About the Job

Qualifications
• Exceptional customer focus with an emphasis on enhancing the customer experience
• Good oral and written communication skills
• Ability to handle a high volume of phone calls in a structured environment
• Proficient in Windows-based computer skills
• Previous Call Center Experience required

Requirements

At Home Representatives are responsible for having access to the following minimum technical requirements for work in this position:
• Minimum computer requirements:
§ Desktop or Laptop PC (No Macintosh computers)
§ 1GHz processor
§ Windows XP or Vista operating system
§ 1GB of RAM
§ Sound card and speakers
§ 15″ monitor
§ Webcam with video conference software
§ Windows Internet Explorer 7
§ Java Runtime Environment 1.​4.​2
§ Cisco VPN Client (software provided by teleNetwork) which does not run natively in any 64-bit environments
§ Virus and spyware protection software and a working firewall (Windows firewall is fine)
§ Additional software programs which may be required including Adobe Acrobat reader.​
• Minimum network requirements
§ Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless.​ A wireless network inside the home is allowed for the computer but not for the IP phone)
§ Power over Ethernet switch or other device capable of powering the Inter-tel 8622 IP keyset (which is a Low-Power 15.​4W IEEE 802.​3af device)
• You are responsible for maintaining a computer and network sufficient to provide an excellent customer experience equivalent to one that is provided normally within our call centers.

At Home Representatives must meet the following physical/​logistical requirements for “at home” work in this position:
• Dedicated space with adequate work surface.​
• Work area must be free from background noise and distractions
• Live in Texas
You will be sent equipment needed to fulfill your daily duties.​ Equipment consists of a VoIP phone, headset, quick-connect cable, and software.​ You will be fully responsible for this equipment.​ The cost of any damages or loss of equipment will be docked from your next paycheck.​ The amount docked will be:
a.​ VoIP Phone – $175.​00
b.​ Headset – $60.​00
c.​ Quick-connect cable – $15.​00

You will be an on-call tech.​ When the call volume warrants, you will be contacted by a supervisor to take calls on your provided VoIP phone until you are no longer needed.​ If you fail to answer or deny the supervisor 4 times, you will be required to work in the office from that point forward.​
You will be held to the same standards as in-house techs.​ You are expected to read and abide by the policy handbook.​ Any violations of company policies will result in the same actions as stated in the employee handbook.​
If for any reason your employment is ended it is the responsibility of the employee to delete all provided software and return all provided equipment within 7 days of the last day of employment.​ Failing to do so will result in your last paycheck being docked the full amount for all provided equipment.
VIEW THE JOB AT MONSTER.COM