Home Based Associate

This posting on Monstor.com is for a work at home associate.  Their ad makes it a little unclear if this position is only available in the local area of Council Bluffs, IA, or if it can indeed be done anywhere nationwide.  We encourage anyone interested and qualified to apply… let us know how it goes!

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Home Based Associate

About the Job

Position: Home Based Associate

Headquarters: Charlotte, North Carolina

Job Description: Technekes Associates handle outbound and/​or inbound calls in the comfort of their home to growers across the United States.​ The calls deal with grower’s choice and use of seed and chemicals.​ Our responsibility is to capture grower feedback and concerns, either about growing conditions or products, and pass that feedback on to our client.​

Overview of Technekes Culture: When asked what makes us different from other call centers, the most popular response is our Technekes’ culture.​ We are a structured call center where free thinking and innovation thrive.​ At every level, associates are encouraged to share their ideas and best practices.​ We don’t believe in calling scripts; we provide associates with call guides and the training to excel on any given project.​ We hire top level talent and utilize each associate’s individual style, which makes for very dynamic and conversational interactions with our clients and prospects.​ As we continue to grow, we’ve maintained our kindred atmosphere and team comradery.​ In the MIC we coach, connect, and celebrate with our employees and lead by example to create and enforce the desired Technekes’ Culture.​

Responsibilities:

• Handle outbound/​ inbound calls
• Handle Click to Chat sessions
• Answer questions regarding product
• Updates records and note system as required
• Complete assigned activities of the account operation function; directly responsible for maintaining a  positive calling experience, and successfully reporting customer complaints and issues
• Ensure compliance with Company policies and procedures
• Capture and document appropriate information
• Proactively communicate risks or issues to management staff
• Share best practices with peers in order to improve overall performance

Credentials:

• Knowledge of customer service techniques
• Agriculture knowledge
• Appropriate use of the English language; spelling, grammar, and punctuation as well as pronunciation and sentence structure
• Ability to maintain cooperative working relationships with a variety of clients, customers, and company staff
• Ability to communicate clearly and concisely, both verbal and written
• Ability to exercise sound judgment within established guidelines
• Ability to use Microsoft Office and computer applications provided by the Company.​
• Multi-tasking capabilities

Education Requirements:

• High School Dipolma

Education Additions:

• Graduation from an accredited four-year or two-year college or university is preferred but not required
• Completed Agricultural related coursework at a college or university is a plus as well

If an applicant does not have a degree, Technekes encourages you to apply

The Candidate:

The candidate for this position will possess knowledge in agriculture, has the ability to work with a team, energitic, and is self motivated.