Home Job Lead: Comcast Virtual Customer Account Executive

Division/Entity
Comcast Cable West Division

Project
If you enjoy working in a fast paced, fun environment with the opportunity for rapid advancement and FREE CABLE and HIGH SPEED INTERNET, 401(k) with 100% match and Tuition reimbursement, then Comcast is the place for you!

We are currently seeking 32 customer focused service professionals in the Denver area that would like to work from the comforts of their own home. Applicants must be motivated individuals with a passion for great customer service and track record to prove it. Skip the commute and work from home!

The ideal candidate will love to sit at their desk, work on the computer and take inbound calls from customers experiencing difficulties with their Cable TV service. The ability to creatively resolve issues while demonstrating empathy for the customer is a must! Multitasking, typing while assisting a customer, always with a positive bright attitude and the ability to assist the last customer of the day the same as you would the first is a necessity. This position requires a minimum of 1 year of customer service experience, preferably in a call center environment.

High volume calls, high volume service with great attendance is required!

Tasks
Essential functions of the position include, but are not limited to the following:
- Accommodate a range of subscriber requests, inquiries and concerns.
- Support our video customers with technical support of TV connections.
- Schedule Service appointments to address customer reported service issues.
- Answer customer questions regarding billing, service problems, products and features.
- Perform billing and posting of customer accounts.
- Resolve delinquent account balances.
- Represent Comcast in professional and positive manner in all situations.

Requirements
Minimum Qualifications:
- High school diploma or equivalent education
- Minimum of 1 year customer service related work experience
- Must be proficient with Microsoft Office applications (Word, Excel) and other office equipment.
- Must be able to sit for extended periods of time.
- Ability to work overtime, as needed.
- Must have punctual, regular and consistent attendance.

Requirements to work from home include:
- Must be local candidates (within 60 miles from our Denver Office).
- Must reside in a Comcast serviceable area
- Available for onsite initial on-boarding/training (training begins on 6/1 and lasts approx 7 weeks between the hours of 8AM and 5PM.
- A productive home office environment free from excessive noise and distraction

Preferred Qualifications:
- Minimum of 1 year customer service experience in a call center environment OR 3 years experience in a customer service position
- Sales experience a plus.
- Working knowledge of CSG billing system

Shift:
- All applicants must be willing to work a flexible full-time shift that would start anytime between 1:15 p.m. and 5:15 p.m. Days off are anticipated to be split mid-week days off (Tue/Wed, Wed/Thu).
- Must be able to commit to 100% attendance during the 7-week training period. During this period, the training will be held Monday – Friday from 12:00 – 9:00 p.m. with an hour lunch.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer; we encourage veterans, minorities and women to apply for job vacancies.

Employment Type
Internship

Working Time
Full-time

Branch
COD16 – Denver

City
Denver