Home Job Lead: Virtual Customer Service
Lead Found at: CareerBuilder
Virtual Customer Service Representative
The Virtual Customer Service Representative will insure customer and client satisfaction through excellent customer service. In addition, this individual will offer courteous problem solving, provide quality information and promote additional services in response to customer needs. Agents may be assigned to one of the following verticals: Cable Vertical, Enterprise Accounts, Simple Calls, or Travel Vertical or to a combination of verticals.
Essential Duties and Responsibilities:
- Must be able to use a computer terminal to access customer information and convey necessary information to customers.
- Ability to answer customer questions (basic information such as prices, programming, installation of services, billing, etc.) with appropriate and accurate information.
- Must be able to communicate effectively both verbally and written, face to face, on the radio, and over the telephone with customers and co-workers.
- Prompt resolution of customer problems/complaints (resolves basic issues and refers complex issues and concerned customers to appropriate lead representative or supervisor as necessary).
- Must possess skills necessary for decision-making and retention. Read more…
Categories: Customer Service, Home Jobs, Uncategorized, Virtual Asst. Tags:
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