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Posted by Editors - September 15, 2010 at 6:12 pm
This article is part of our series: “Home Office Technology” in which we examine the various technology pieces you’ll need in place to successfully manage your home-based career.
The telephone. Once upon a time this was a pretty simple solution — just using your local phone company to provide you with a land-line. Today, while this may still ultimately be your choice, you have many, many other options to sort through. There are so many options that you can now tailor-fit a solution that takes into account the needs of your job and the limits of your budget.
A land-line is of course your first option here. Still considered to be the highest quality option for phone service, the traditional land-line may very well fit your needs. Less affected by weather conditions, electrical issues or other problems that can wreak havoc on VOIP or digital lines, a land-line may in fact be required for your job. With a home office, you needn’t get a full-fledged business phone unless you have a need to be listed in the yellow pages, perhaps for a home based business. A simple residential 2nd line will work fine.
If a land-line isn’t required for your job, you might want to consider a VOIP line. VOIP lines use your high-speed internet connection to provide you with phone service for less then traditional phone company lines. VOIP services line Vonage work pretty seamlessly, allowing you to use all your regular phone equipment. You have a standard phone number, and often you can even transfer your existing number if you choose. Unlimited long distance, lots of user features and internet access to your voicemail are all great reasons to choose a VOIP line.
Another option may be a digital phone line through your cable company. These tend to be more expensive then the VOIP lines, but offer similar features. Plus, you can often get a great discounted rate on a cable digital line for the first 6-months or even a year. Just keep an eye out for promotions.
These days there are lots of features that come with phone lines, some are trivial while others are essential for a successful home office. Here’s a few top features you will want to look for:
Voicemail. This can be important to your home office, and there are a few different systems. A lot of services have website access to your voicemail, so you can choose to listen to messages either over your phone or on your computer. Website access may also allow you to email a voicemail message to someone, or download and save it to your computer.
Forwarding. There are various forwarding options that can be helpful, including allowing you to forward calls to a mobile phone, set do-not-disturb hours, or route calls to a variety of phones in order or randomly. You may also be able to setup special answering rules based on caller id, allowing you to provide priority service to important clients.
Call Waiting. This is another pretty standard feature that’s been around for a long time. The simple ability to place a current conversation on hold to answer another incoming call is pretty much a must-have. However, new and enhanced systems now let you conference 2 or more calls together, forward calls to other phones, or even play hold-music while a call is on hold. Some of these new features may not be necessary for your situation, so don’t be over-sold on a system simply because it has countless features.
Finally, you’ll need a quality phone for your home office. The type of phone you need will depend on your needs and your working environment. You may find a cordless phone allows you the freedom to move your work to the kitchen table or back patio, providing you with freedom to move around. Don’t skimp though, if you decide to go cordless make sure to purchase a quality phone. Cheaper phones tend to have interference or short battery-life.
A 2-line phone is handy too. You can use one line for your home phone line and the other for your business line. Make sure you can adjust the ringer volume for each line so you can turn your home-line off during business hours.
Its also important to make sure your phone can use a headset. If you need to be on the phone and typing on your computer simultaneously, a headset is a must-have. This is another piece of equipment that you don’t need to break the bank to purchase, but be careful not to settle for low-end merchandise either. Take some time to look at the options available.
Of course more and more people are switching to using a cell phone exclusively for their home office. While the cost still remains higher, unlimited plans have made this a more viable solution. However, if you are working for a company doing customer service or call-center work, you likely will not be able to use a cell phone to take calls.
Categories: Home Office Tech Tags: Home Office Tech, phone, telephone, VOIP, vonage
The following home based job was added to the HomeJobster Member’s Database today. Its just one of several new home based jobs added today. In fact, as of 9/28/2011, the HomeJobster database boasts 87 Customer Service Jobs, 67 Call Center Jobs, and 9 Virtual Assistant Jobs… plus many more. To find out more about the benefits of membership, visit HomeJobster.com now.
| Title | HomeShore Customer Service |
|---|---|
| Company | Sitel |
| Job ID# | HJ-382 |
| Categories | Call Center, Customer Service |
| Compensation Details | $9.00 – $9.25 / hr |
| Location | USA |
| Date Posted | 2011-09-27 |
| Job Details |
Current Job OpportunitiesAs a global business process outsourcing (BPO) provider, Sitel offers a range of call center career opportunities in 135+ locations. We seek people who can build trust with our clients’ customers, manage those who communicate daily with our clients’ customers, and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent.
Whether we are looking for a customer service professional to work in one of our contact centers, a team manager or a CEO, our approach to identifying and selecting talent is competency-based. We look for skills and knowledge aligned with the specific job requirements, our corporate culture, our clients’ expectations, and our business goals and ethics. Sitel is an equal opportunity employer. Our people come from many diverse work and life experiences. We offer career opportunities for those with critical core life skills. Some of these include the ability to communicate effectively, to build trust, and to function in a team environment. Additionally, we do not just seek these skills out through our recruitment activities. The nature of Sitel’s business, which is about people communicating with people, ensures the ongoing development of these portable “skills for life.” Our associates technically work for Sitel, but when you are providing customer care for one of our clients, you also become a proud representative of that company as well. Our marquee list of clients include:
Sitel associates become an extension of our clients’ brands by understanding their objectives, embracing their culture and taking ownership of their customers. If you have what it takes to join a growing global workforce of customer-focused associates, then apply online or contact us by selecting your country of employment interest from the drop-down list above. |
| Website for more details | Visit Website / Apply Now (Note: External link opens in a new window) |
Categories: Customer Service Tags: Call Center, Customer Service, customer service jobs, Home based job, home employment, HomeJobster.com
The following home based job was added to the HomeJobster Member’s Database today. Its just one of several new home based jobs added today. In fact, as of 9/26/2011, the HomeJobster database boasts 80 Customer Service Jobs, 63 Call Center Jobs, and 10 Virtual Assistant Jobs… plus many more. To find out more about the benefits of membership, visit HomeJobster.com now.
| Title | 9/26/2011 Customer Service Representative – Inbound/At-Home |
|---|---|
| Company | Transcom |
| Job ID# | HJ-869 |
| Categories | Call Center, Customer Service |
| Compensation Details | $9.00 – $10.00 /hr |
| Location | USA |
| Date Posted | 2011-09-26 |
| Job Details |
About the JobCloud 10, A Transcom Company is looking for qualified candidates to be part of our virtual Call Center Customer Service Team. As a team member or as we call them, At Home Professional, you we will be receiving inbound calls from customers relating to questions pertaining to their account, billing or tech support. At Cloud 10 we pride ourselves on providing exceptional customer service support for major US companies. As an At Home Professional, customer calls will be routed through your home computer via the internet directly to you. What’s in it for you? We are offering you a unique career opportunity in the field of customer service and technical support while working from the comfort of your own home. As a Cloud 10 At Home Professional, you are classified as an employee versus an independent contractor and you will receive an hourly wage, regardless of call volume. Most of the Cloud 10 positions offer between $9.00-$10.00 per hour. Cloud 10 offers an online paid training program, which is taught in a classroom setting that you attend from your home. Qualifications needed for an At Home Professional: To apply for this exciting career you will need to have a desk top computer with internet access via DSL or cable modem. Dial – up, Wireless or Satellite internet service cannot be used. You must be willing and able to work between 35 and 40 hours a week as well as have the ability to be flexible with your work schedule. You must have prior customer service experience (customer service via telephone or sales experience is a plus). You are required to have a quiet work environment without any conflicting responsibilities during your scheduled work shift. Conflicting responsibility may include caring for a child or elderly person. You must also pass a criminal background check. How to apply: To join our team of At Home Professionals click on the link below and to complete your application Cloud 10 U.S. Application or you can visit our website at www.cloud10corp.com |
| Website for more details | Visit Website / Apply Now (Note: External link opens in a new window) |
Categories: Customer Service Tags: Call Center, Customer Service, Home Jobs, work at home
By far, the job title that encompasses the widest variety of job duties is a Virtual Assistant. A Virtual Assistant works from home providing a wide variety of tasks. These tasks range from general in nature (customer support, receptionist, correspondence) to very specialized (web design, bookkeeping, technical support.) A career in this field can be very fulfilling, providing you with a sense of accomplishment and a nice income!
As a Virtual Assistant, the tasks you complete will vary based on the needs of your client or employer. It goes without saying, the more skills you have, the more in-demand you’ll be. Here’s a few common skills that are useful when looking at entering the Virtual Assistant field… remember, you don’t need to know how to do all theses things, but the more you do know, the more work will be available to you!
Customer Support: You may be responsible for handling customer support issues for your client, both over the phone and by email. You’ll need to portray a professional manner, and be able to think on your feet! Excellent written and verbal skills are required.
Executive Support: Many company executives hire Virtual Assistants to help them with day-to-day operations. This may include managing their appointment calendar, scheduling meetings, taking messages, sorting e-mail, and handling their travel arrangements.
Virtual Receptionist: Many organizations are taking advantage of hiring Virtual Assistants to act as a receptionist for their virtual work-force. Sales teams and on-site support groups often utilize a virtual receptionist to take their incoming calls, route to the appropriate person, or take messages.
Website Management: Many Virtual Assistants are savvy website designers. They are able to provide small business owners with a hands-on, personalized approach to managing their online presence. Great skills to have include website design, blog management, Internet promotion, and social network marketing.
A Virtual Assistant is usually an independent contractor, someone who provides all their own tools and resources in the line of working for a client. Creating a professional image is critical… nobody wants to hire a Virtual Assistant who works in their living room with the TV on and kids in the background!
You need a home office space, equipped with everything you necessary to succeed. This includes a quiet workspace that is free from interruptions. If you have kids, make sure you have office hours where you can work without background noise.
Your office will also need a quality computer system. If you have a family computer, make sure your machine is cleaned of all viruses and temporary files. You don’t want a slow computer to slow down your chances at finding work! Make sure you have a quality, dedicated high-speed internet connection.
A quality phone line and equipment are important too. Make sure that you have a separate line for your clients or employer to reach you on… a business line that isn’t busy with personal calls, or being answered by your teenage son!
The types of people hiring Virtual Assistants is just as varied as the tasks you’ll be completing. Individual professionals, business owners, executives, small business, non-profit organizations, sales teams, corporations… all are joining the Virtual Assistant movement. By outsourcing administrative support services, a business can save money while maintaining a flexible workforce.
We’ve divided up the types of people who may hire you as a Virtual Assistant in three categories, described below:
Company positions: You may be able to find a position as a Virtual Assistant directly with a company, where you’ll be a home-based employee. These tend to be more customer-service oriented jobs that essentially extend the company’s call center through their virtual employees.
Virtual Assistant organizations: There are lots of companies that promote Virtual Assistant services, then essentially outsource the work to their team of VAs. If you get listed with one or more of these organizations, you can begin accepting tasks right away. Just search online for Virtual Assistants, and see who is hiring.
Personal clients: Most successful VAs will find and develop their own clients. These range from individual professionals to small business owners. You may need to hit the pavement and promote your service to local companies. If you can build a professional website, you’ll also have more luck if you can build a professional online presence.
At The HIB: We’re always on the lookout for these positions. Make sure to take a look at our Virtual Assistant category to find any job leads.
HomeJobster: The premium home-jobs site has lots of great job leads for Virtual Assistants. Some of their positions are local, so look for jobs in your town. Many jobs are available to anyone throughout the country. Check out the HomeJobster site for fresh, active Virtual Assistant job listings.
If you can become a Virtual Assistant, you’ll find it can be a very rewarding home based career. The flexibility it provides you may be exactly what you need to juggle a home based career, family, and the rest of your life! The wide variety of tasks you’ll be completing keeps your days exciting.
Categories: How To, Virtual Asst. Tags: bookkeeping, customer support, executive support, receptionist, social networking, Technical Support, virtual assistant, web design, website management
| Title | 9/22/2011 Customer Care Professional |
|---|---|
| Company | Alpine Access |
| Job ID# | HJ-54 |
| Categories | Administrative, Call Center, Clerical, Customer Service, Virtual Assistant |
| Compensation Details | $9.00/hr |
| Location | USA and Canada |
| Date Posted | 2011-09-22 |
| Job Details |
Experience
Required Skills
Computer Skills
Work Requirements
ShiftsOpen 365 days per year |
| Website for more details | Visit Website / Apply Now (Note: External link opens in a new window) |
Categories: Administrative, Call Center, Clerical, Customer Service, Virtual Asst. Tags: administrative, alpine access, Call Center, Clerical, Customer Service, home employment, Home Jobs, virtual assistant, work at home
Here are the top 5 most popular jobs based on our member’s application requests this past week:(Note: You must be a HomeJobster.com premium member in order to view more details on these positions. If you are not yet a member, click here to find out how to become a member)
1-800-FLOWERS.COM’s customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues… READ MORE (JobID HJ655)
Earn a guaranteed minimum $8.50 per hour, with the benefits of flexible work hours and working from home! We are looking for English, Spanish or bi-lingual independent contractor live operators with flexible hours. We are the #1 provider of third party verification services in the US. Our operators receive live verification calls for telephone companies and other service industries looking to help combat sales fraud. All calls are recorded for quality assurance and compliance purposes.. READ MORE (JobID HJ391)
Customer Service: You will be answering inbound and outbound calls. To qualify for this position you must have extensive customer service background and skills. You must be able to type efficiently and accurately. There is no cold calling or telemarketing within the position… READ MORE (JobID HJ037)
Are you ready to take control of your earning potential? We offer you opportunities to work from home, make your own schedule, and provide service for some of the most well known companies in the world. Getting started is a simple three-step process: … READ MORE (JobIDHJ294)
The Healthcare Insurance Professional will be responsible for answering customer (member) and doctor/hospital (provider) questions related to healthcare dental insurance… READ MORE (JobIDHJ852)
Categories: Home Jobs Tags: customer service jobs, home employees, home employment, work at home
With national unemployment continuing to hover near 10%, more and more people are turning to look towards alternative income opportunities, including working from home. For many, the lure of being able to earn an income while eliminating the costs of commuting is especially enticing. Meanwhile, many others are attempting to juggle a family schedule, and the ability to have a flexible schedule is just as important.
Every day we hear of hundreds, even thousands of people showing up for a handful of openings at a new store opening, or office expansion. This trend is no different for the home-based positions. In fact, with many positions being open nationwide, we often see many more people turning out for a single job.
The good news is that while the job market has a long way to full recovery, we’re seeing big strides in the home-job market. The fact is, many companies are realizing the cost savings associated with outsourcing traditional jobs to home workers. Companies can cut expenses related to maintaining work environments. Sometimes they save on payroll by hiring home workers as independent contractors instead of employees, and sometimes pay a lower wage.
Job Seekers Must Be Persistent
Of course, all of this means that someone who is looking to work from home must make sure to remain persistent. There’s lots of competition for open jobs, making it important to do anything possible to get an advantage. Here’s a few steps every serious home-job seeker should take now to increase their chances for success:
Above all else, don’t get discouraged. Make sure to stay positive, and don’t give up your job search. When you become one of the thousands of people employed as a home-worker, you’re hard work will all pay off!
Categories: Home Income Tips Tags: home job search, home workers, resume, work at home
The following home based job was added to the HomeJobster Member’s Database today. Its just one of several new home based jobs added today. In fact, as of 9/14/2011, the HomeJobster database boasts 63 Customer Service Jobs, 48 Call Center Jobs, and 8 Virtual Assistant Jobs… plus many more. To find out more about the benefits of membership, visit HomeJobster.com now.
| Title | 9/14/2011 Customer Service – Temporary |
|---|---|
| Company |  |
| Job ID# | HJ-655 |
| Categories | Call Center, Customer Service |
| Compensation Details | $8.00 +/hr |
| Location | Various in USA |
| Date Posted | 2011-09-14 |
| Job Details | Summary Read more… |
Categories: Customer Service Tags: call center jobs, Customer Service, flowers, home employment, work at home
The following home based job was added to the HomeJobster Member’s Database today. Its just one of several new home based jobs added today. In fact, as of 9/13/2011, the HomeJobster database boasts 58 Customer Service Jobs, 44 Call Center Jobs, and 7 Virtual Assistant Jobs… plus many more. To find out more about the benefits of membership, visit HomeJobster.com now.
| Company | 
Arise Virtual Solutions |
|---|---|
| Job ID# | HJ-294 |
| Categories | Call Center, Customer Service, Technical Support |
| Compensation Details | $10 – $14 / hr |
| Location | USA and Canada |
| Date Posted | 2011-09-13 |
| Job Details | Company: Arise Virtual Solutions Locations: Continental United States Compensation: $10-$14 per hour Industry: Retail / Sales / Call Center Job Type: Contract Contact Person: Arise Admissions Department Email Address: admissions@arise.com Phone: 1.866.771.0041, extension 1 Apply url: www.arise.com Today, in the United States, more than 150,000 people work “virtually” • A Major Telecommunications Company As an Arise Certified Professional, you choose which clients to serve, • More work-life balance. Job Requirements: Are you ready to take control of your earning potential? Arise offers Step 1: Become an Arise Certified Professional Step 2: Establish a Virtual Services Corporation Step 3: Set Up a Home Office Once you have successfully demonstrated an office set up that meets Visit www.arise.com today to create your profile and begin the Admissions Process! |
| Website for more details | Visit Website / Apply Now (Note: External link opens in a new window) |
Categories: Call Center, Customer Service, Technical Support Tags: Call Center, Customer Service, Home Jobs, Technical Support
This article is part of our series: “Home Office Technology” in which we examine the various technology pieces you’ll need in place to successfully manage your home-based career.
Any review of the technology you’ll need in place to be a successful home-worker would be useless without beginning with your E-mail. Finding a powerful, flexible, and easy to use solution for your e-mail should be step number one on your to-do checklist.
Why is e-mail so important? To start with, you’ll need to provide your email to prospective employers. If you want to be taken seriously, you need a serious email address. After all, emails that look like “twinkletoes245@mail.com” or “suziesmom@mail.com” or “hotguy27@mail.com” just don’t portray the professional image an employer will be looking for.
Its also important to have a powerful email solution. Being able to process dozens, eventually hundreds, and likely thousands of emails per day is a requirement for anyone who is actively searching for home employment. And its likely over 90% of what you get will be “spam” or
unsolicited email. Its vital to have a solution that allows you to quickly identify the important email while removing all the junk.
You’ll also need to consider getting away from using email addresses that identify you as an “amateur” internet user. Ask anyone who is experienced with making a living on the internet, and they’ll tell you that someone with an AOL address, for example, is someone who hasn’t taken the effort to get out of their comfort zone to move beyond the “starter package” that came with their new computer. Other freebie email accounts can have similar image building results.
So what’s the answer? A simple and inexpensive solution can be setting up your own domain. Its very easy to register a new domain name and host email with companies like Godaddy or Dotster. In fact, you can do this for under $10. Simply figure out what domain you (stick to .com or .net if possible) and setup a single email address to check mail. Remember, make your email professional (example: yourname@yourdomain.com)
That’s a great solution for creating a professional email address, but what about handling all that email you’ll be getting? Gmail is a terrific solution. Their powerful email interface provides accurate spam processing that learns what’s important to you. With filters, you can have the system automatically mark your important emails. You can have their system check other email addresses, or you can download your Gmail account using a pop email program.
Now using a Gmail email account can still look professional, as long as you choose an appropriate username. However, they have an option allowing you to host your own domain name with their service, giving you all of the power of Gmail on your domain! This is a terrific option, and really easy to do. Simply register your domain, then register at Google Apps for your Domain. You can even use other Google services, such as documents and websites, with your domain.
Want a quick all-in-one solution? Dreamhost could be your answer. Signup for a new hosting account and receive a free domain registration. Then, they’ll walk you through setting up your domain’s email with Gmail. Its quick, easy, and powerful. Loaded with lots of extra easy-install applications, your Dreamhost account will grow with you as you need new internet solutions.
Categories: Home Income Tips, Home Office Tech Tags: email, gmail, google, Home based job, Home Income Tips
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